We at Certified Garage Door, Inc. hope that you find these hint, tips and FAQ pages helpful in answering most of your questions on your garage door and garage door opener.

Should you need help selecting a new garage door system or simply need us to repair your existing garage door, garage door opener, or garage door springs we are here to help. Call us today at (813) 949-2330 and see how affordable we are.

Broken Spring (1)

I heard a loud BANG in the garage and have not been able to open the garage door since then. What happened?

It is likely that you have a broken garage door spring that should be replaced by a licensed garage door service technician. If your garage door springs are on a shaft across the top of the garage door, you will notice that one of the garage door springs has broken into two separate pieces.
 Even though only one garage door spring is broken, you should have a licensed garage door technician replace both of your garage door springs because the other spring has been fatigued and will not be easily balanced with a new garage door spring.

Garage Door Cables (2)

The cable on the garage door appears to be fraying. Should we be concerned about this problem?

Yes. Even a small kink or fray in your garage door cables will weaken the system and should be replaced. If the amount of fray is significant, where there are only a few remaining strands of cable, your garage door cable could break at any moment. You should contact a qualified garage door service technician as soon as possible to have your garage door cable replaced.

When I tried to close my garage door, the garage door is crooked and will not close completely. What's wrong with it?

Most likely one of the garage door cables has come off of the cable drum. Be careful, the garage door cables may still be under the spring’s tension. The garage door cable(s) should not be touched without the proper knowledge and tools to make the repair. Be careful not to force the garage door closed or open, it may cause further damage to the garage door tracks and may also cause the garage door to fall to the floor. In most cases you are better off to leave the broken garage door in whatever position you found it until a licensed garage door service technician can properly repair it.

Door Openers (4)

Our garage door opener was working fine, but now we have to hold the wall button down to get the door to close. How can we get the opener to start working properly again?

It sounds like the photo cell’s safety beam is either blocked or out of alignment. Move any objects that may be interfering with the signal and verify that the photo-cell’s LED lights are illuminated. If the infrared beams are not blocked and the photo-cells appear that they are aligned, then contact your local garage door service technician to diagnose and repair the problem. You will not be able to close the door with the remote control transmitter until the photo-cells are working properly.

The light comes on but the garage door opener will not open or close the door. What's the problem?

If the light on the garage door opener comes on, then the opener is getting power and the problem would be in the electrical/mechanical workings of the opener. Be sure to unplug the operator before making any attempt to remove the motor head cover. To avoid the possibility of electrical shock, why not have your garage door opener repair made by a knowledgeable service tech. If your garage door opener is more than ten years old you may want to consider upgrading the garage door opener to one with the latest safety features.

Our garage door opener will not do anything at all when we push the button. I know it's not user error, so what's broken?

The first thing that you should verify is that the garage door opener is still plugged into the electric outlet. Secondly you should confirm that there is power coming out of the electric outlet or plug the gargae door opener into another outlet with a temporary extension cord. If there is power to the operator then there is some type of mechanical or electrical problem within the garage door opener itself and may need to be diagnosed by a qualified service technician.

How do I open my garage door if the power is out?

If the power goes out, homeowners may need to disconnect their electric openers to manually open the garage door. That can be easier said than done so we suggest homeowners learn how to do it before an emergency arises. To prevent having to search frantically for a garage door instruction manual in the dark, here are some helpful tips:

  1. Disconnect the garage door opener when the garage is in the closed position, not when it’s open. Otherwise, if the springs aren’t balanced, the door could suddenly drop to the ground and cause injury.
  2. If the springs are properly balanced, the door will open easily with the lift handles. If it is difficult to open, have a Professional garage door service technician check the door as soon as possible to avoid further damage or safety risks.
  3. Lock the door. When the automatic opener is disconnected the door is not securely shut until you manually slide the lock bar.
  4. Reconnect the opener when the power comes back on. Make sure the door is unlocked when the opener is reconnected. Electrically opening the garage door while the lock bar is still in place can cause major damage.
  5. Invest in an automatic door opener that includes a battery back-up feature. That way, when the power goes out, the garage door will still function using the opener, as will the entry keypad and the safety sensors, and the garage door will be locked and secured.

Both of our transmitters quit working at the same time. Can I fix easily or should I call a garage door service professional?

Most likely the problem is in the garage door opener receiver. It is also possible that the problem could be inside the operator itself and that it is no longer sending power to the receiver unit. You should call a garage door repair professional to determine & fix the problem.

Transmitters (1)

Both of our transmitters quit working at the same time. Can I fix easily or should I call a garage door service professional?

Most likely the problem is in the garage door opener receiver. It is also possible that the problem could be inside the operator itself and that it is no longer sending power to the receiver unit. You should call a garage door repair professional to determine & fix the problem.

Hurricane Preparedness (6)

How can I protect my garage door before hurricane season arrives?

According to experts, “the single most important improvement you can make to your home is to install a hurricane rated garage door”. Chances are, if your door is more than six years old, it does not meet the new Florida Building Code criteria for safety against hurricane winds.

 

Why do I need to replace my garage door with a Hurricane rated garage door?

“As the single largest opening on a house, the loss of a garage door during a hurricane can lead to an uncontrolled buildup of internal pressure resulting in a complete or partial blowout of the entire roof system and supporting walls,” said Mark Westerfield, manager of product development and engineering for Clopay Building Products Company, the largest U.S. manufacturer of residential garage doors. “Hurricane Andrew taught the building products industry and homeowners some valuable lessons on the importance of being prepared for the worst-case scenario.”

 

Can I have safety without sacrificing style?

A reinforced door doesn’t necessarily mean covering the garage opening in a solid block of steel. Certified Garage Door, Inc. also offers code compliant carriage house style doors with impact resistant windows. There are many code compliant design options available to complement most architectural styles, from Contemporary to Mediterranean. Clopay is the first manufacturer in the industry to develop decorative windows that can withstand 350-pounds of impact energy. The company is also offering its new Coachman Collection steel carriage house doors with WindCode reinforcement. The doors look like hardwood on the outside, but are actually crafted of layers of steel and insulation topped with custom designed, coped wood grain finished PVC overlays. New technology means people don’t have to sacrifice style for safety.

 

Is a permit required to replace my garage door?

Yes! The garage door makes up a significant portion of the outside wall of your home. As such, it is actually a structural element, whose strength is crucial to the integrity of the home in the event of hurricane force winds. It is for this reason that cities and counties require permits for the replacement of garage doors, thereby insuring the strength and safety of the door and the remaining structure.

 

How do I open my garage door if the power is out?

If the power goes out, homeowners may need to disconnect their electric openers to manually open the garage door. That can be easier said than done so we suggest homeowners learn how to do it before an emergency arises. To prevent having to search frantically for a garage door instruction manual in the dark, here are some helpful tips:

  1. Disconnect the garage door opener when the garage is in the closed position, not when it’s open. Otherwise, if the springs aren’t balanced, the door could suddenly drop to the ground and cause injury.
  2. If the springs are properly balanced, the door will open easily with the lift handles. If it is difficult to open, have a Professional garage door service technician check the door as soon as possible to avoid further damage or safety risks.
  3. Lock the door. When the automatic opener is disconnected the door is not securely shut until you manually slide the lock bar.
  4. Reconnect the opener when the power comes back on. Make sure the door is unlocked when the opener is reconnected. Electrically opening the garage door while the lock bar is still in place can cause major damage.
  5. Invest in an automatic door opener that includes a battery back-up feature. That way, when the power goes out, the garage door will still function using the opener, as will the entry keypad and the safety sensors, and the garage door will be locked and secured.

What do I do after the storm to open my garage door?

Post-High Wind Event Door Operation By A Building Occupant

  1. Building occupants should not attempt to remove, adjust or repair doors, springs, or any other door system components, or anything to which they are fastened. Doors are large, heavy objects that move with the help of springs under extreme tension, and can cause serious injury or death. Only trained door systems technicians should remove, repair or adjust doors.
  2. If a building occupant is unsure of the condition of the framing surrounding the door to which the door is attached, a building contractor or design professional should be contacted.
  3. If any problem is observed during visual inspection, visual inspection should immediately cease, the door should not be operationally inspected and a trained door systems technician should be contacted to resolve the problem.
  4. If any problem is encountered during operational inspection, the door should be immediately and carefully lowered to the closed position and a trained door systems technician should be contacted to correct the problem.
  5. Any deformation of panels, tracks or hardware can make a door questionable with regard to withstanding another high wind event. A professional door installer should be contacted in this case.

Visual Inspection

  1. Begin inside the garage. The door should remain closed during this activity. A flashlight and a step stool or ladder should be kept handy.
  2. Door alignment. Check for misalignment of door or door components, or evidence of damage including broken or cracked glass.
  3. Opening frame. Visually inspect jambs and header for proper attachment to the structure including any loose or improperly attached connections.
  4. Door track system. Visually inspect for any looseness of fasteners or misalignment of the track. If OK, continue with the inspection.

Disclaimer

Note to users: The information provided on this website is intended to offer the user general information of interest. The information is not intended or substitute for professional consulting, or other consulting or other advice or service. You should consult with your contractor for individual advice. The State of Florida requires all companies servicing and replacing all garage doors and parts to carry a Florida state contractors license.

Based on specific facts or circumstances, the application of building codes and laws, WE DO NOT GUARANTEE OR WARRANT THAT THE INFORMATION ON THIS SITE WILL BE COMPLETE, ACCURATE OR TIMELY. Therefore, this information is provided “as is”, without warranties of any kind expressed or implied, including accuracy, timeliness, and completeness.

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